Your Privacy Is Our Responsibility

1 Introduction & Overview

1bbet ("we", "our", or "the platform") is a secure and trusted online gaming and sports betting service for players in Bangladesh. Protecting your privacy is one of our top priorities.

This Privacy Policy ("Policy") explains how 1bbet collects, stores, processes, and shares your personal information ("information") with third parties. This Policy applies to the 1bbet website, mobile version, and all related services.

Please read this Policy carefully before using 1bbet services. If you have any questions, contact us.

2 What Information We Collect

1bbet collects your information in several ways. The types of information collected are listed below:

2.1 Information You Provide Directly

• Name, date of birth, and national identity information
• Email address and mobile number
• bKash, Nagad, or Rocket account details (for transaction verification)
• Username and password provided at account registration
• Any information provided when contacting the support team

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and device model
• Your visits, clicks, session duration, and navigation patterns on the platform
• Information collected through cookies and similar tracking technologies
• Gaming activity and betting history

2.3 Information Received from Third Parties

• Information received from identity verification service providers
• Transaction confirmation information from payment processing partners
• Fraud prevention-related information

3 Purpose of Using Information

1bbet uses your information for the specific purposes described below:

3.1 Service Delivery and Operations

• Creating, verifying, and managing your account
• Processing deposits and withdrawals
• Managing bonuses, rewards, and VIP benefits
• Providing uninterrupted gaming and betting services

3.2 Safety and Security

• Preventing unauthorized access to accounts
• Detecting and preventing fraud, money laundering, and other illegal activities
• Verifying age — 1bbet only provides services to individuals aged 21 or older
• Maintaining the integrity and security of the platform

3.3 Customer Support

• Providing assistance via live chat and email
• Reviewing and resolving complaints
• Sending important service-related notifications

3.4 Service Improvement

• Analyzing and improving user experience
• Developing new services and features
• Identifying and resolving technical issues

4 Legal Basis for Processing Information

1bbet processes your personal information on the following legal bases:

• Contractual necessity: Processing information required to fulfill the service agreement, such as managing deposits and withdrawals.
• Legal obligations: To comply with applicable laws and regulations, particularly those related to anti-money laundering and age verification.
• Legitimate interests: For fraud prevention, security protection, and service improvement.
• Consent: Based on your explicit consent in specific cases, such as marketing communications.

5 Sharing and Disclosure of Information

1bbet does not sell or rent your personal information. However, in certain circumstances we may share information with the following parties:

5.1 Service Provider Partners

We use trusted third-party services for payment processing (bKash, Nagad, Rocket), identity verification, fraud prevention, and technical infrastructure management. These partners are provided only the information necessary to carry out their services and operate under strict confidentiality agreements.

5.2 Legal Requirements

1bbet may disclose information to authorities when required to comply with court orders, government investigations, or applicable law.

5.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred. You will be notified in advance in such cases.

6 Data Security Measures

1bbet applies industry-standard security measures to protect your information:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Secure Servers: Your information is stored on secured servers and regularly audited.
• Access Controls: Only authorized staff can access your information, and they operate under confidentiality agreements.
• Regular Reviews: Our security measures are regularly reviewed and updated.

While we make every effort, it is not possible to guarantee complete security of data transmission over the internet. However, 1bbet will always take every reasonable step to protect your information.

7 Cookies and Tracking Technologies

1bbet uses cookies and similar technologies on its website. Cookies are small data files stored on your device that help us improve our services.

7.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and security.
• Functional Cookies: To remember your preferences and settings.
• Analytical Cookies: To analyze platform usage and improve services.

You can control or disable cookies through your browser settings. However, disabling certain cookies may limit the functionality of the platform.

8 Data Retention Period

1bbet retains your information only for as long as necessary. We consider the following factors when determining the retention period:

• The duration required to provide the service
• Legal obligations and regulatory requirements
• Time required for dispute resolution and contract enforcement
• Fraud prevention and security purposes

Even after an account is closed, certain information may be retained for a specified period due to legal requirements.

9 Your Rights

You have the following rights in relation to your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to correct inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Object to Processing: The right to object to the processing of your information for specific purposes.
• Right to Data Portability: The right to receive your information in a structured format.
• Right to Withdraw Consent: The right to withdraw consent at any time for consent-based processing.

To exercise these rights, contact us at [email protected]. We will review your request as promptly as possible.

10 Children's Privacy

1bbet is only for individuals aged 21 or older. We do not intentionally collect information from minors. If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account.

If you believe a minor is using the 1bbet platform, please notify us immediately.

11 International Data Transfers

Your information may be stored or processed on servers outside Bangladesh as required for the operation of 1bbet's services. In such cases, we ensure that the transferred information receives the same level of protection described in this Policy.

12 Policy Changes

1bbet reserves the right to change this Privacy Policy at any time. If any significant changes are made, we will notify you by email or via a notification on the platform. Continued use of 1bbet services after any changes will be considered your acceptance of the updated Policy.

It is recommended that you visit this page regularly to stay updated on policy changes.

13 Responsible Gaming and Information

1bbet is committed to responsible gaming. We may use information about your gaming activity to manage responsible gaming tools, such as self-exclusion, deposit limits, and activity reviews. For more information on responsible gaming, visit our Responsible Gaming page.